Privacy Policy

Introduction

LockDrain Pro ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please do not use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number, postal address)
• Service-related information (property details, service requests, payment information)
• Communication preferences
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• IP address and device information
• Browser type and operating system
• Pages visited and time spent on our site
• Referring website information

How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide and maintain our services
• Respond to your inquiries and service requests
• Process payments and send invoices
• Send service updates and appointment confirmations
• Improve our website and services
• Send promotional communications (with your consent)
• Comply with legal obligations

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process personal information based on the following legal grounds:

• Contract: To fulfill our service agreement with you
• Legitimate Interests: To improve our services and prevent fraud
• Consent: For marketing communications (where applicable)
• Legal Obligation: To comply with applicable laws and regulations

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

• Service records: 7 years (for tax and legal compliance)
• Marketing communications: Until you unsubscribe
• Website analytics: 26 months
• Contact form submissions: 1 year

Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Transfer your data to another service
• Right to Object: Object to our processing of your data

To exercise these rights, please contact us using the information provided at the end of this policy.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission (HTTPS/SSL)
• Secure server infrastructure
• Access controls and authentication procedures
• Regular security assessments

Third-Party Disclosure

We do not sell your personal information to third parties. We may share your information with:

• Service providers who assist in our operations (payment processors, IT services)
• Professional advisors (lawyers, accountants)
• Government authorities when required by law
• Business partners with your explicit consent

Cookies

We use cookies and similar tracking technologies to track activity on our website and improve user experience. You can control cookie settings through your browser preferences.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

You also have the right to lodge a complaint with the Belgian Data Protection Authority (GBA/APD) if you believe we have not complied with data protection regulations.